Data Deletion

This page explains how to have your data deleted from Mailhuset. It applies to your account and its contents, and to the Facebook and WhatsApp details we store when you connect a WhatsApp sender through Facebook login. For the full picture of what we collect and why, see our Privacy Policy.

When you connect a WhatsApp sender, Meta’s embedded sign-up gives us an access token for your WhatsApp Business Account and the identifiers for that account and its phone numbers. We store the token encrypted and use it only to send on your behalf and to receive delivery and status updates. We do not post to Facebook, and we do not read your Facebook profile.

If you only want to stop the WhatsApp connection, open the WhatsApp page in the dashboard and choose Disconnect on the sender. That removes the stored access token and detaches the sender right away. Your message history stays until you ask for full deletion or close the account.

Email us at support@mailhuset.com from the address on your account and ask us to delete your data. Tell us whether you want a specific WhatsApp sender removed or your whole account deleted. We may ask one or two questions to confirm it is really you before we act. You can also trigger deletion by closing your account from the dashboard.

We confirm your request and begin deletion within a few days. We remove your account, your WhatsApp senders and their encrypted tokens, your message and conversation records, and the Facebook and WhatsApp identifiers tied to them. Backups roll off on their normal cycle, so a copy may persist in encrypted backups for a short period before it too is gone.

We keep only what the law requires or what we need to defend a legal claim, such as billing and tax records for the period our tax rules demand, and a minimal record that a deletion was carried out. We do not keep your message content or your WhatsApp tokens for these purposes.

Questions about deleting your data, or want to check it is done? Email us at support@mailhuset.com.