Coming to Mailhuset
Add WhatsApp without adding another platform.
Use the same account, webhooks and activity model for WhatsApp Business. Connect your number, send approved templates and receive replies when customer access opens.
Customer access is coming soon
WhatsApp Business
Hi Amara, your order #4182 has shipped. Reply here if you need anything.
template · delivered
Great, thanks! When will it arrive?
reply · just now
Embedded Signup
Connect in a few clicks
Templates
Submitted and tracked for you
Replies
Delivered to your webhook
EU
Billed and handled in region
Common questions
- Do I need my own WhatsApp Business number?
- Yes. You connect your own WhatsApp Business Account and number through Embedded Signup. Mailhuset sends and receives on your behalf, never from a shared number.
- Why do messages need approved templates?
- WhatsApp requires a pre-approved template to start a conversation outside the 24-hour window. You create and submit templates in the dashboard and send them once WhatsApp approves them.
- How are replies handled?
- A customer's reply is delivered to your webhook as a signed event, and it opens a 24-hour window in which you can message them freely. It is the same webhook model as your email events.
- Is consent handled?
- You record consent per number, only opted-in recipients are messaged, and a STOP reply opts someone out automatically.
WhatsApp customer access is coming soon
Preview the workflow now and return when customer access opens.