WhatsApp Business
Add WhatsApp without adding another platform.
Use the same account, webhooks and activity model for WhatsApp Business. Connect your number, send approved templates and receive replies on your webhook.
Available on selected plans
template · delivered
reply · just now
One more channel, the same platform
WhatsApp uses the same webhooks, activity log and account as your email, so there is nothing new to learn.
Connect your number
Bring your own WhatsApp Business number and connect it through Meta's Embedded Signup, without pasting tokens by hand.
Approved templates
Create message templates and submit them to WhatsApp for approval from the dashboard, with their status synced back to you.
Send and receive
Send template messages to customers who have opted in, and receive their replies within the 24-hour service window.
Replies on your webhook
Inbound messages and delivery status arrive as signed webhooks, the same way your email events already do.
Consent and opt-outs
Only opted-in numbers are messaged, and a STOP reply opts someone out automatically, so you stay on the right side of the rules.
One platform, one bill
WhatsApp conversations are metered separately and shown next to your email usage, on the same plan and the same invoice.
Common questions
- Do I need my own WhatsApp Business number?
- Yes. You connect your own WhatsApp Business Account and number through Embedded Signup. Mailhuset sends and receives on your behalf, never from a shared number.
- Why do messages need approved templates?
- WhatsApp requires a pre-approved template to start a conversation outside the 24-hour window. You create and submit templates in the dashboard and send them once WhatsApp approves them.
- How are replies handled?
- A customer's reply is delivered to your webhook as a signed event, and it opens a 24-hour window in which you can message them freely. It is the same webhook model as your email events.
- Is consent handled?
- You record consent per number, only opted-in recipients are messaged, and a STOP reply opts someone out automatically.
Connect your WhatsApp Business number
WhatsApp is available on plans that include it. Compare plans on the pricing page, then connect your number from the dashboard.